AI Disclosure Notice
1. What This Notice Covers
Plenu uses artificial intelligence (AI) technology to help you manage your household. This notice explains what our AI is, what it does, and what it cannot do. Please read it before using our service.
2. You Are Interacting With an AI System, Not a Human
When you communicate with Plenu — through our app, website, or any messaging channel — you are interacting with an artificial intelligence system. You are not communicating with a human employee, agent, or representative unless you have been explicitly connected to one.
Our AI system is designed to:
- Help you manage household supplies, routines, and preferences
- Answer questions about your Plenu subscription and deliveries
- Provide household management support tailored to your family's rhythm
- Connect you with a human representative when needed
3. What Our AI Is Not
Important: Our AI is not a licensed therapist, counselor, psychologist, or mental health professional. It is not a doctor, nurse, or medical provider. It is not a lawyer, financial advisor, or emergency services provider.
Plenu's AI system is not designed, trained, or licensed to provide mental health services, crisis counseling, medical diagnosis, legal advice, or financial guidance. Do not rely on our AI for any of these purposes.
4. If You Are Experiencing a Mental Health Crisis
If you or someone you know is experiencing a mental health crisis, please reach out to a qualified mental health professional or a crisis service immediately. Our AI system will always direct you to these resources when it detects signs of distress.
988 Suicide and Crisis Lifeline — Call or text 988 anytime, 24 hours a day, 7 days a week.
911 | Emergency Services | For immediate life-threatening emergencies
SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
5. How We Handle Your Information
When you interact with Plenu's AI system, your conversations and preferences are used to personalize your household management experience. We do not sell your personal information. For full details on how we collect, use, and protect your data, please review our Privacy Policy at plenu.online/privacy.
- Your household preferences are stored to improve your subscription experience
- No personally identifiable information is used to train external AI models
- You may request access to, correction of, or deletion of your data at any time
- Contact us at privacy@plenu.online for any data-related requests
6. How to Reach a Human
You can request to speak with a human representative at any time. Simply tell our AI: "I'd like to speak with a person" or "Connect me with your team." You can also reach us directly:
- Email: ops@plenu.online
- Website: plenu.online/contact
- Response time: We aim to respond to all human-escalation requests within 24 hours on business days.
7. Legal and Regulatory Disclosures
| Authority | Disclosure |
|---|---|
| Tennessee Law | This disclosure is made in compliance with Tennessee Senate Bill 1580 (effective July 1, 2026), which prohibits AI systems from representing themselves as licensed mental health professionals. |
| EU AI Act | Plenu uses AI systems that interact with natural persons. In compliance with the EU Artificial Intelligence Act Article 52, we disclose this AI nature transparently. |
| FTC Guidelines | We disclose the AI nature of our customer interactions in accordance with Federal Trade Commission guidance on AI in consumer products. |
| Governing Entity | HomeFill LLC dba Plenu | Nashville, Tennessee | NAICS 455219 |
| Effective Date | July 1, 2026. This notice is reviewed and updated annually or upon material change in law or product. |
8. Questions About This Notice
If you have questions about this AI Disclosure Notice, our AI systems, or your rights as a Plenu subscriber, please contact us at ops@plenu.online or visit plenu.online/ai-disclosure for the most current version of this notice.